These Terms of Service (“Terms”) govern your access to and use of the websites, software, and services operated by NQM Studio Ltd, a company registered in England & Wales under company number 16935115 with registered office at 128 City Road, London EC1V 2NX, United Kingdom (“NQM Studio,” “we,” “us,” or “our”).
1. Agreement to these Terms
By creating an account, accessing, or using any of our products or services — including TrackRev, Contant, the Linstagrow agency, and the corporate website at nqmstudio.uk (each, a “Service” and collectively, the “Services”) — you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Each Service may publish additional product-specific terms or policies on its website. Where a product-specific term conflicts with these master Terms, the product-specific term controls for that Service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.
2. Definitions
- “Account” means the registered user account used to access a Service.
- “Customer Data” means any data, content, or information that you submit to, or generate through, the Services.
- “Documentation” means the user guides, help center articles, and reference materials we make available for the Services.
- “Fees” means the subscription, usage, or service fees payable for a Service.
- “Order” means a subscription started in-product, a written order form, or a signed agency proposal.
- “Subscription Term” means the billing period elected at the time of Order (e.g. monthly, annual).
3. Our Services
NQM Studio operates the following Services under these Terms:
- TrackRev (trackrev.io) — a software-as-a-service platform for link attribution, conversion tracking, and affiliate payouts.
- Contant (contant.io) — the operating system for LinkedIn creators: a single workspace for ideation, drafting, scheduling, and analytics.
- Linstagrow (linstagrow.com) — a brand & growth agency providing organic social-media services on retainer or fixed-fee.
We may modify, add, or remove features of the Services at our discretion. We will use reasonable efforts to give notice of material adverse changes to paid features during a paid Subscription Term.
4. Accounts and access
- You must provide accurate, current information when creating an Account and keep it up to date.
- You are responsible for activity that occurs under your Account, including the actions of users you invite.
- You must keep your credentials confidential and notify us promptly of any suspected unauthorised access.
- You must be at least 16 years old, or the age of digital consent in your jurisdiction if higher.
- We may suspend or terminate an Account that violates these Terms or that we reasonably believe is being used unlawfully.
5. Fees, billing, renewals, and refunds
5.1 Fees
Current Fees are published on each Service’s pricing page. By placing an Order, you agree to pay the applicable Fees plus any taxes (e.g. VAT) that apply.
5.2 Payment processing
Payments are processed by our third-party payment providers, which currently include Stripe, Paddle, and Lemon Squeezy. Your relationship with those providers is also governed by their own terms. We do not store full payment card details.
5.3 Automatic renewal
Subscriptions automatically renew at the end of each Subscription Term at the then-current published rate, unless cancelled before the renewal date. You may cancel renewal in-product at any time. Cancellation takes effect at the end of the current paid Subscription Term.
5.4 Price changes
We may change Fees from time to time. For paid subscriptions, we will provide at least 30 days’ advance notice (typically by email) before a price change applies to your next renewal.
5.5 Failed payments
If a payment fails, we may retry the charge and may suspend access to the Service until payment is received. After a reasonable period, we may terminate the Account.
5.6 Refunds
- SaaS subscriptions: Fees are non-refundable except as required by applicable law or as stated in the product’s refund policy. We do not refund partial billing periods that have been used.
- UK / EEA consumer right of withdrawal: Where you are a consumer in the UK or the EEA, you may cancel a digital-content purchase within 14 days of purchase unless you have expressly consented to immediate delivery and acknowledged that this waives the cancellation right.
- Agency services: Refunds for Linstagrow engagements are governed by the signed proposal.
- Service failures: Where we are materially in breach and fail to remedy within a reasonable cure period, we will refund prepaid Fees for the unused portion of the Subscription Term.
5.7 Disputes & chargebacks
Please contact maruf@nqmstudio.uk before initiating a chargeback. Chargebacks initiated without a good-faith attempt to resolve the matter first may result in suspension of the Account.
6. Free trials, credits, and promotions
We may offer free trials or promotional credits. Free trials may convert automatically to a paid subscription at the end of the trial period unless cancelled before that date. Credits are non-transferable and non-refundable, and may expire as stated when granted.
7. Acceptable use
You agree not to use the Services to:
- Violate any law, regulation, or third-party right (including intellectual property and privacy rights).
- Send spam or unlawful marketing communications, or facilitate phishing or other deceptive activity.
- Distribute malware, viruses, or harmful code, or interfere with the integrity or performance of the Services.
- Attempt to gain unauthorised access to any system, account, or data not belonging to you.
- Reverse engineer, decompile, or attempt to extract the source code of the Services, except to the extent allowed by mandatory law.
- Use the Services to track individuals without a lawful basis, or to facilitate stalking, harassment, or discrimination.
- Operate a business in any category restricted by our payment providers, including but not limited to: adult content, gambling unless properly licensed, unregistered financial or investment services, weapons, controlled substances, or any activity prohibited by Stripe, Paddle, or Lemon Squeezy’s acceptable-use policies.
- Use the Services to build a competing product or service.
- Reproduce, resell, or sublicense the Services without our written permission.
8. Customer Data & content
- Ownership. As between you and us, you own all rights in your Customer Data.
- Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process your Customer Data solely as needed to provide the Services to you, to provide support, and to maintain and improve the Services in a privacy-respecting way.
- Your responsibility. You are responsible for the legality of your Customer Data, for obtaining all necessary rights and consents to upload it, and for backing up your data where the Service does not do so automatically.
- Aggregated and anonymised data. We may generate and use aggregated, de-identified data derived from the Services for analytics, benchmarking, and product improvement. Such data will not identify you or your end users.
9. Stripe Connect and affiliate payouts (TrackRev)
Where you use TrackRev to pay affiliates via Stripe Connect:
- NQM Studio Ltd has accepted and is bound by the Stripe Connect Platform Agreement and the Stripe Services Agreement, which together govern our role as a Stripe Connect platform.
- Each affiliate (connected account) accepts Stripe’s Express Account Agreement during onboarding and must complete identity and bank-account verification under Stripe’s KYC standards. We do not separately verify affiliates’ identities.
- Funds flow through Stripe under Stripe’s regulated arrangements. NQM Studio Ltd does not take custody of merchant or affiliate funds.
- You are responsible for the lawful calculation and authorisation of commission amounts owed to your affiliates, and for compliance with any disclosure obligations to them.
- Affiliate payouts are subject to Stripe’s availability, holds, fraud-prevention measures, currency conversions, and country-specific rules. Stripe is responsible for tax-information reporting (e.g. 1099-K in the US, equivalents elsewhere) for connected accounts where legally required.
- Disputes (chargebacks) on a merchant’s source charge remain the merchant’s responsibility. We provide attribution evidence on request to support dispute responses.
10. Intellectual property
- Our IP. We and our licensors own all rights, title, and interest in the Services, including the underlying software, designs, trademarks, and Documentation. Except for the limited rights expressly granted to you in these Terms, no rights are granted.
- Your IP. You retain all rights in your Customer Data and your brand assets. Your trademarks remain yours; we will only use them as you authorise.
- Feedback. If you send us suggestions or feedback, you grant us a perpetual, royalty-free licence to use that feedback to improve the Services, with no obligation to you.
11. Confidentiality
Each party will protect the other party’s confidential information using at least the same degree of care it uses to protect its own confidential information, and not less than a reasonable degree of care. Confidential information does not include information that is or becomes publicly available without breach, is independently developed, or is rightfully received from a third party without confidentiality obligations.
12. Data protection
Our handling of personal data is described in our Privacy Policy. Where you act as a controller and we act as a processor of personal data on your behalf, a Data Processing Agreement (DPA) is available on request from maruf@nqmstudio.uk and forms part of these Terms once accepted.
13. Warranties and disclaimers
We warrant that we will provide the Services with reasonable skill and care and substantially in accordance with the Documentation.
To the maximum extent permitted by law, except for the warranty above, the Services are provided “as is” and “as available.” We disclaim all other warranties, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.
If you are a consumer, nothing in these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015 or other applicable consumer-protection law.
14. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Subject to the paragraph above, and to the maximum extent permitted by law:
- Neither party will be liable for loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, or any indirect, special, or consequential loss arising out of or in connection with these Terms.
- Our total aggregate liability arising out of or in connection with these Terms in any 12-month period will not exceed the greater of (a) the Fees paid by you to us under the affected Service in the 12 months preceding the event giving rise to the claim, or (b) £100.
15. Indemnity
You will defend, indemnify, and hold harmless NQM Studio and its officers, directors, and employees from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your use of the Services in breach of these Terms or applicable law; (b) your Customer Data infringing a third party’s rights; or (c) the products or services you sell or promote using the Services.
16. Term and termination
- Term. These Terms apply from your first use of a Service and continue until terminated.
- Cancellation by you. You may cancel a subscription in-product at any time; cancellation takes effect at the end of the current paid Subscription Term.
- Termination for breach. Either party may terminate immediately if the other party materially breaches these Terms and (where the breach is curable) fails to cure within 30 days of written notice.
- Suspension. We may suspend access to a Service to address security risks, prevent further breach of these Terms, or comply with a legal request.
- Effect of termination. Upon termination, your right to use the affected Service ends. Sections 8 (Customer Data), 10 (IP), 11 (Confidentiality), 13–15 (Warranty, Liability, Indemnity), 17 (Changes), 18 (General), and 19 (Governing Law) survive.
- Data export. Where the Service offers an export feature, you may export your Customer Data for a reasonable period after termination (typically 30 days), after which we may delete it.
17. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the latest revision took effect. For material changes, we will give reasonable advance notice (by email to account holders or in-product notice). Your continued use of a Service after a change takes effect constitutes your acceptance of the updated Terms.
18. General provisions
- Entire agreement. These Terms (together with any product-specific terms and any signed Order or DPA) constitute the entire agreement between you and us regarding the Services and supersede prior agreements on the same subject matter.
- Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
- No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
- Notices. We may send notices to the email address on your Account or by in-product notice. Notices to us should be sent to maruf@nqmstudio.uk.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- No third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision.
19. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that, if you are a consumer resident in another part of the UK or the EEA, you may also bring proceedings in your country of residence.
20. Contact
- Support: maruf@nqmstudio.uk — response within 1 UK business day (Mon–Fri 09:00–18:00 UTC).
- Phone: +44 7456 339 125 (Mon–Fri 09:00–18:00 UTC)
- Legal & compliance: maruf@nqmstudio.uk
- Post: NQM Studio Ltd, 128 City Road, London EC1V 2NX, United Kingdom